Refund policy

Return and Refund Policy – Evni By Nikita

At Evni By Nikita, we are a growing startup brand focused on creating thoughtfully designed clothing. Unlike mass-produced fashion brands, we currently operate on a made-to-order basis, where each article is prepared with care after an order is placed.

Due to the nature of our business and made-to-order production, we currently do not offer returns, refunds or exchanges for general customer preferences, except for cancellations requested within 3 hours of placing an order.

1. No Return, Refund or Exchange

To request cancellation, email evnibynikita9027@gmail.com within 3 hours of placing your order. Cancellations are not accepted after this 3-hour window. Orders are considered final after this window, subject to the provisions for damaged, defective or incorrect products below. We do not accept returns, refunds or exchanges due to:

Change of mind.
Size or fitting issues.
Color or styling preferences.
Incorrect size selected by the customer.

We request customers to carefully check the size chart, product descriptions and other details before placing an order.

2. Damaged, Defective or Incorrect Products

We take utmost care while preparing and dispatching every order. However, if you receive a wrong, torn, damaged or defective product, you can contact us to report the issue.

3. Complaint Submission Process

To raise a complaint, customers must:

Email us at evnibynikita9027@gmail.com within 24 hours of receiving the order.
Mention the order number and details of the issue.
Provide a clear, continuous unboxing video showing the package opening and the product received.
Attach photographs of the issue, wherever applicable.

Complaints submitted after 24 hours or without the required evidence may not be eligible for consideration.

4. Exchange for Verified Issues

Once the complaint is received and verified by our team, we will arrange an exchange or replacement if the issue is found to be genuine.

No exchange will be provided for reasons unrelated to product damage, defects or incorrect fulfilment, subject to applicable consumer protection laws.